Frequently Asked Questions
We offer several payment options to our Customers such as Pre-Authorized bank deposits, Visa-Debit card payments, INTERAC email-transfer, Bank draft or Certified cheque. Click here to make an online payment now. If you are experiencing any difficulties, please contact our Customer Service Team at 905-850-8400 Ex. 3.
We do not offer payment deferrals at this time; however, our team of Collectors and Customer Service Representatives will be happy to help you reach a suitable payment arrangement for your circumstances.
All requests to alter payments are subject to review and approval, please submit your request for a payment change to info@carmaautofinance.ca . Please keep in mind we will only review requests for accounts that are in good standing.
Please contact our Customer Service Department at Ex. 3 to request a new Disposition Quote. Once provided, you may pay off your Loan/Lease by mailing or couriering a Bank Draft or Certified Cheque to our office.
Yes, you can! Our vehicle Loan and Lease payment options grant all of our customers the option to partially pay or completely pay out their Loan/Lease amount(s).
Please email us with a copy of your Direct Deposit form or Void Cheque to info@carmaautofinance.ca with your request to change the bank accounts.
Please contact our Collections Team at Ex. 2 within 21 days for redemption options. If we do not hear from you, we will proceed to sell your vehicle at a private or public auction. You will remain responsible for any shortfall following the sale of your vehicle.
Please contact our Customer Service Department at Ex. 3 to receive a voluntary surrender form. Please keep in mind that a voluntary surrender does not absolve you of your Loan/Lease obligations. We will attempt to sell your vehicle at a private or public auction and any residual balance owing will remain your responsibility.
Yes. As per our Loan and Lease Agreements, you are always obligated to retain full coverage of your Insurance. You must notify us of any changes to your premiums or insurers immediately to avoid defaulting on your Loan/Lease.
Please proceed to notify your Insurer of the accident immediately. Once you have been provided with a claim number and adjuster, please contact our Customer Service Department at Ex. 3 to inform us of all the relevant information. If your Loaned vehicle is deemed a total loss, you must endorse the settlement cheque provided by your Insurer and mail or courier it to our office. If your Leased vehicle has been deemed a total loss, we will proceed to facilitate the settlement with your Insurer.
An application can be submitted through DealerTrack.
GPS fee must be added under the “Other Non-Taxable (GPS)” section.
All Proof of Income is to be sent to poi@carmaautofinance.ca
All Funding documents are to be sent to documents@carmaautofinance.ca.
Once the deal is Approved by our Credit Department the Dealer can forward a copy of Applicant’s Proof of Insurance to documents@carmaautofinance.ca. Once the Insurance is audited, our Audit team will then send out a request to VFS team for GPS installation. Our Audit team will notify the Dealer via DT that GPS has been requested and from there the VFS team will get in touch with the Dealership to make further arrangements.
We report all Clients on a monthly basis to Equifax Credit Bureau. If you are experiencing any discrepancies, we ask that you email a copy of your Credit report to info@carmaautofinance.ca for review.
Unfortunately, we do not Refinance or alter Interest rates once a Loan or Lease has commenced.
We ask that you inform us of any issues with your Vehicle, however, you will need to discuss repairs with the original Dealer or a Mechanic. Carma Auto Finance Inc. is not responsible for the maintenance or repairs of any Loaned/Leased vehicles.
Please request a Disposition Quote from our Customer Service Representatives at Ex. 3 and proceed to discuss your trade-in options with the Dealer or your choosing. Payments will continue to be due and owing until a payout has been received from the Dealership.
Once we have received your final payment, your account will be closed. You will receive a Lien Release Letter via email within 14 days of the payment being processed.
Once we have received your final payment, your account will be closed. You will receive a Lien Release Letter via email within 14 days of the payment being processed. To transfer the ownership into your name we will require a Safety Standards Certificate and the Original Ownership.
